How to identify your Client needs through your organizational ERP?

Introduction:

In this decade, most complex tasks are concise using automation technology for rapid accessibility and reliability. Client need examination combines both qualitative and quantitative research methods with the goal of better understanding of client base. Knowing what makes your customers tick means you’ll be able to cater to their specific needs. Likewise, many organisations were struggling once to manipulate and handle their organizational requirements like Accounting, Project management, Risk Management, Procurement, Supply chain operations, and People analytics management. The origin of ERP (Enterprise Resource Planning) put an end to the complex scenarios in the above management areas.

The need for ERP is to mark the Client requirements based on the ERP protocols and guidelines. Many software and tools support organisations to plan the budget, predict and forecast reports for the project data.  As per the proposed work, [1] ERP plays a vital role in this decade in both public and private sectors in financial services, professional and procedural activities, business and administrative operations. Predictive analytics identifies hidden connections between key factors contributing to employee turnover. 

Enterprise Resource Planning:

ERP plays a crucial role in integrating the organization’s business strategies based on delegated protocols to attain the target. The key responsibility designed for ERP is to track and monitor the organization’s routine objectives and maintain them in a stable platform to induce productivity.

In recent days, many ERP software designed for organisations according to their requirements and commitments. Based on the roles and responsibilities of the organisation, ERP software can be determined. The proposed work illustrated the expansion of ERP in Russia from the last decade to induce productivity [2].

ERP IN CLIENT REQUIREMENTS:

The vision and analytics for business organizations is to attain customer satisfaction based on the requirements of the Client. To attain stability, the organisation must understand the Client’s basic requirements to deliver the exact product or service. Certain functional modules of ERP play a crucial role in marketing automation, accounting, Business Intelligence, Human Resources, production, and services. [3]

There is a checklist based on the ERP modules followed by every organisation regarding the various norms and protocols according to the organizational culture to satisfy the clients.

IMPLEMENTING ERP IN CLIENT REQUIREMENTS:

It is always necessary to understand and identify the client requirements and produce the exact outcome as per the Client’s request; Organization Qualitative Data Analysis Services is the process of appraising the growth, personnel, operations, and the changes they experience, so that they can reach their desired level of customer satisfaction. Certain phases are there to achieve client satisfaction. [4]

Step 1: Requirement Analysis

Gathering the inputs from the clients for the product or service as per the user perception and from the business perception.

Step 2: Comparison and Sourcing

Comparing the requirements to whether those requirements can be satisfied by the team and analysing clients’ requirements based on the enterprise norms and protocols.

Step 3: Financial Diligence

Based on the requirement analysis, the financial team has to verify and evaluate that the production cost and the Client’s budget are the same or not.

Step 4: Production or Designing phase

Initiating the production of a product or service as per the requirements. Once the production is done, the testing team will take care of the next phase to satisfy the users, test the product internally from the user perspective.

Step 5: Testing or Rebuilding

If there is any issue found in the testing issue, the issue can be rectified by rebuilding the product or service with the coordination of the developing or production team. After the process, the product or service will be deployed to the Client with a discussion regarding the process in the production or development phase, testing, and maintenance phase.

Step 6: Deployment and Maintenance

After completing the product or service, the handover of the product or service to the Client with proper rights and ownership will be done. The maintenance of the product or service may be followed and handled by the developed or produced organisation, or it may depend upon the product or service.

Step 7: Documentation and Report generation:

In this phase, all product or service development processes will be tracked and monitored for future purposes. The data and information occurred in every phase submitted as a report. Those Report generation will be helpful for both the Client and also for the organisation to maintain the product or service efficiently.

These are the major phases in ERP for clients. In every phase of the ERP, the Client’s intervention is highly recommended to produce the highest expected outcome.

FIGURE: ERP system concepts [3]

Conclusion and future scope:

The client requirements can be effectively identified using Enterprise Resource Planning. It is reliable and accountable for ERP software and tools to process the requirements from the client perspective and convert the product into user-friendly. [6]

1. Companies want to take advantage of ERP’s benefits but don’t want to spend a lot of money or time putting it in place. They also want to see their ERP framework integrated with their current subsystems as soon as possible and with a high level of customization.  [5]

2. Companies are more likely to use mobile apps to have continuous access to information and use this ability to extend their scope for consumers as more people use mobile devices to communicate with others, do business, and access information. [5]

Reference:

1. Mahar, Farhan, et al. “ERP system implementation: planning, management, and administrative issues.” Indian J. Sci. Technol 13.01 (2020): 1-22.
2. Mathar, Divya, and Mithun Gaur. “Change Management: Identifying Change Agents Using Social Network Analysis in an ERP Implementation.” International Journal of Computer Engineering & Technology (IJCET) (2020).
3. Singh, Anurag Sinha1 Anmol. “ROLE OF ERP AND TOTAL QUALITY MANAGEMENT IN EDUCATION.”
4. Gill, Atif Ali, Shaheera Amin, and AmmaraSaleem. “Investigation of Critical Factors for Successful ERP Implementation: An Exploratory Study.” Journal of Business and Social Review in Emerging Economies 6.2 (2020): 565-575.
5. Valashani, Mohammad Amini, and Arnold MashudAbukari. “ERP SYSTEMS ARCHITECTURE FOR THE MODERN AGE: AReview OF THE STATE OF THE ART TECHNOLOGIES.” (2020).
6. Tavana, Madjid, VahidHajipour, and ShahrzadOveisi. “IoT-based enterprise resource planning: Challenges, open issues, applications, architecture, and future research directions.” Internet of Things (2020): 100262.