Open-Ended Poll & Survey Insights

Benefit from quality qualitative feedback using open text survey responses that will expound on customer perspectives and trends that are appearing.

Advanced Open-Ended Survey Analysis for Deeper Customer Insights

Unstructured, open-ended survey responses lead to rich qualitative data because worldview-based responses in customers’ own words based on their experiences, which are meaningful to them. Open-ended, unstructured feedback can unearth prescriptions of trends, sentiments, and behaviours, in contrast to closed format traditional surveys that could not inform customer-cantered decision making.

Utilizing our Survey Insight Analytics framework, we can analyse an unlimited volume of free-text open-ended feedback, from many sources of online surveys to customer feedback platforms and forms and provide near-real-time data visualization for faster, smarter customer-cantered decisions.

Advanced Open-Ended Survey Analysis for Deeper Customer Insights

With our Feedback Sentiment Mapping, we can provide and map emotional tone and measure customer acceptance, engagement, and satisfaction metrics to assist brands in adjusting their customer engagement strategies and improving experience.

Statswork offers end-to-end open-ended survey analysis services that turn extensive text-based content into insights for brands to support personalized marketing, product development and innovation, and improved customer experience.

Core Features Polls and Survey Responses (Open-ended) Services

Explore rich customer insights and rich qualitative data with our open-ended survey responses services.

How It Works
Send us your open-ended survey responses (text files, exports, or API access) and we will run the data to reveal key insights.
  • Supported Formats: text files (such as CSV or Excel), feedback forms, and APIs (SurveyMonkey, Google Forms, Typeform, etc.).
  • What You’ll Receive: structured insights including sentiments, key themes and consumer behaviour.
How It Works
Success Stories
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"Statswork’s analysis of our open-ended survey responses provided clarity we hadn’t achieved before. Their insights helped us refine both our messaging and customer engagement strategies."
— Sarah M., Head of Marketing,
London-based Retail Chain
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"The ability to process and interpret thousands of text responses was a major win for our research team. Statswork’s sentiment mapping gave us a much clearer view of public perception."
— Dr. Thomas R., Senior Research Analyst,
Public Sector Organisation (UK)
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"We had piles of unstructured feedback across different platforms. Statswork turned that into focused, visualised insights that guided our service improvement efforts."
— Emily H., Customer Insights
UK Utilities Provider
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"The AI-driven text analysis combined with human review gave us a nuanced understanding of customer sentiment—something we couldn’t achieve with basic survey tools."
— James T., Digital Strategy
FinTech Startup, Manchester
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Send us your survey responses today and we can uncover valuable customer insights with your open-ended data.

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