Overcoming Overlapping Speech & Accents in Transcription

How to Navigate the Challenges of Overlapping Speech and Accents in Transcription and Coding

Transcription and Open-Ended Coding

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How to Navigate the Challenges of Overlapping Speech and Accents in Transcription and Coding

May 2025 | Source: News-Medical

Introduction

Transcription and open-ended coding play a significant role in qualitative research. These processes transform raw audio or video data into organized actionable data, ultimately revealing additional levels of understanding and recurring themes to be discerned from the text of interviews, focus groups, and surveys. However, two common challenges researchers may face when transcription and coding are overlapping speech and accents. These challenges may impact the transcribing accuracy and the quality of coding, and thus the research findings.

Overlapping speech occurs when two or more speakers speak at the same time or simultaneously. When this happens, it may make identifying individual and/or speaker voices difficult and discern the conversation with one voice presenting audiology input. Accents, like overlapping speech, may result in distorted and/or misinterpreted speech. For example, when surrounding area/the region, culture, and/or language influences are present, accents may misinterpret any speech sound that may be present. Therefore, there are two challenges presented regarding transcription that require caution and respective strategies to accurately record the data and be useful for coding and analysis. This article examines these two challenges and strategies from the author’s personal experiences.

Understanding the Challenges of Overlapping Speech and Accents

Before delving into the solutions, it’s important to fully understand the nature of these challenges and their impact on the transcription and coding process.

  1. Overlapping Speech:
    During discussions and interviews, speakers frequently speak over one another. A word or phrase can be articulated by multiple speakers at the same time. This makes it challenging to correctly assign the speech to the proper speaker. This concern can significantly distort the meaning of the discussion and makes it much more difficult to collect accurate data for subsequent analysis.[1][2]
  2. Accents:
    Different accents can be a challenge for transcription, as the same words may sound different based on the person saying them, and the person’s geographical, cultural, or linguistic background. Automated transcripts, or more specifically AI-based transcription platforms, may not even identify differences in accents correctly. Human transcription may also lead to errors or lack of meaning comprehension due to thick accents.[3]

Both of these factors can compromise the integrity of the transcription and coding process, making it essential to adopt strategies to address them effectively.

How to Tackle Overlapping Speech in Transcription

Overlapping speech is one of the most frequently encountered obstacles to transcribing group discussions, interviews, or focus groups. Here are several strategies that will be helpful when faced with this challenge:

  1. Use AI-Powered Transcription Tools with Overlap Detection:
    Modern AI transcription tools like Otter.ai, Trint, and Descript incorporate algorithms designed to handle overlapping speech. These tools can identify when multiple speakers are talking at the same time and attempt to separate their voices in the transcript. While not perfect, they provide a useful starting point for transcription.[4]
  2. Manual Review and Editing:
    Even with AI tools, the human element remains crucial. A human-in-the-loop review process ensures that the transcript is accurate, especially in cases of overlapping speech. Reviewers can listen to the original audio and adjust the transcription to clarify speaker attribution, add context, and ensure that important nuances aren’t lost in the overlap.
  3. Time-stamping and Speaker Identification:
    When overlapping speech occurs, it’s beneficial to use timestamped transcripts to mark where speech overlaps happen. Additionally, each speaker should be clearly identified in the transcript. This enables researchers to trace back to specific moments in the audio and resolve any ambiguities caused by the overlap.

Handling Accents in Transcription

Accents present another significant challenge during transcription, as they can affect the accuracy of speech recognition and lead to errors in interpretation. Here’s how to handle accent-related issues:

  1. Human Expertise for Complex Accents:
    While AI transcription tools are improving, they are still limited in their ability to accurately transcribe heavy accents or uncommon dialects. To ensure accuracy, transcription should be done by professionals familiar with the accent in question. Trained transcribers can identify and interpret subtle phonetic nuances that AI tools may miss.[5]
  2. Use Regional Transcribers:
    If your study involves participants with specific regional accents, hiring a transcriber familiar with those accents can make a significant difference. Regional transcribers can better decipher local slang, idiomatic expressions, and pronunciation variations, improving the overall quality of the transcription.
  3. Leverage Phonetic Transcription:
    For particularly challenging accents, phonetic transcription might be helpful. This type of transcription captures the sounds of speech rather than focusing on exact spellings. Although it can be more labour-intensive, it can increase the accuracy of transcripts when dealing with non-standard speech patterns.[6]

Coding Open-Ended Responses in the Presence of Overlapping Speech and Accents

Once transcription is completed, researchers must analyse the data through open-ended coding. This step involves identifying and categorizing themes, concepts, and emotions within the responses. However, overlapping speech and accents can complicate this process as well.

  1. Develop Clear Coding Guidelines for Overlap:
    Establish clear coding protocols for situations where speech overlaps. This could include guidelines on how to handle multi-speaker overlaps and ensure that the data is still assigned to the correct categories. It may also involve creating separate codes for each speaker’s response if the overlap is significant enough to warrant it.
  2. Conduct Manual Review of Coded Data:
    Open-ended coding should always involve manual review to ensure that all nuances are captured. Reviewers should listen to the original audio to confirm that the codes assigned during transcription accurately reflect the speakers’ intent and context, particularly when accents or overlapping speech may introduce ambiguity.
  3. Use Qualitative Analysis Software for Enhanced Coding:
    Software, such as NVivo, MAXQDA, and Atlas.ti, can assist with coding larger amounts of qualitative data. These platforms allow researchers to tag data based on themes, topics, or emotions, and also provide features for detecting patterns in speech that might otherwise be missed during manual analysis.

Conclusion

Transcription and open-ended coding are necessary parts of qualitative research, where sometimes even overlapping speech and accents can add barriers to transcription and coding. By using AI transcription technology, human-in-the-loop review of transcription, and domain knowledge, researchers can overcome these barriers to produce high quality, usable data for analysis.

Proper handling of overlapping speech and accents allows the context of the conversation to be maintained and won’t bias or compromise the coding process of the conversation.  Through effective use of tools, processes and methods, researchers can extract rich, actionable insights from qualitative data – even when we encounter the challenges of transcription like these.

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References

  1. Eftekhari, H. (2024). Transcribing in the digital age: Qualitative research practice utilizing intelligent speech recognition technology. European Journal of Cardiovascular Nursing, 23(5), 553–560. https://academic.oup.com/eurjcn/article
  2. Jones, D., & Smith, T. (2021). Challenges in speech recognition for diverse accents: A comprehensive review. PMC, 11334016. https://pmc.ncbi.nlm.nih.gov/articles
  3. Kumar, P., & Singh, R. (2017). Solving the problem of accents for speech recognition systems. ResearchGate. https://www.researchgate.net
  4. Garcia, M., & Sharma, S. (2023). TOGGL: Transcribing overlapping speech with staggered labeling. ResearchGate. https://www.researchgate.net
  5. Patel, S., & Zhang, L. (2023). A multi-threaded approach for improved and faster accent transcription of chemical terms. ResearchGate. https://www.researchgate.net

6. Miller, R., & Lee, J. (2023). Evaluating the effectiveness of accent adaptation techniques on the accuracy of Vosk speech recognition systems across diverse English dialects. ResearchGate. https://www.researchgate.net